Below is an example of how to determine when drivers report an issue with no communication to their application, if this is a result of the web server being down or offline.
- If drivers report an issue of not being able to log into their application, first check the Eleos Status Page to ensure things were operational, found at: https://status.eleostech.com/
- If no issues are reported, it may be possible to rule out the Eleos platform.
- Next it is important to check the Geotab Portal for the company Geotab site. The MyGeotab Portal varies depending on the Geotab reseller. Below is an example of the ASR Solutions portal landing.
After logging in, if things are functioning normally and the results shown are expected, Geotab concerns can be ruled out. An example of a working Geotab site is shown below.
3. Check the Eleos Error Console, found at: https://dashboard.driveaxleapp.com/#errors.
- If there are numerous errors like the following, this is indicating a failure to talk to the Web Server.
Note: If there are constant errors contacting the network or with connection timeouts, that then abruptly stop with communication after a certain timestamp, then there is likely a problem connecting to the webserver.
4. The final troubleshooting step is to dial into the web server to ensure that the application pool is running. If not, then the application pool or web server may need to be restarted.
In the ASR Solutions architecture diagram, the server referenced is represented by the “WEB: Integration Server”. It is the server on the client system that runs the integration code and bridges the TMS database and the external APIs, thus allowing communication to the application to be successful.
- First navigate to and open the Internet Information Services (IIS) Manager. Click the arrow next to the client server to open the list of connections.
- Then click on the “Application Pools” to view the list of application pools and their individual statuses, ensuring it shows Started.
- If the application pool or the server needs to be restarted, review the Eleos Error Console while attempting using a valid login to ensure that access is able to be obtained by signing back into the application.