The following is a brief step by step guide in how to determine if document scans within the application are reaching the destination that the ASR document polling services can deposit them to. Depending on the client setup the images may be sent to an email or an imaging folder, for the imaging provider to then in turn retrieve.
Document Hub in Drive Axle
If the driver or user has indicated they have scanned a document within the application, a record of this scan will have occurred within the Drive Axle Document Hub.
Login Drive Axle and navigate to the Document Hub : https://secure.driveaxleapp.com/documents/search to use the search option for the scanned document. You can search by the user’s name, user ID, order, or load number.
Document History
The following SQL query can be run to verify that a particular scan made it to the Document History table. For example, if searching for LoadNumber ‘10’, the top select performed would be:
SELECT TOP (100) *
FROM ELEOS.DocumentHistory H
WHERE H.[LoadNumber] = '10'The scan in question should be present returned in the Document History table, with the UploadAt being complete and Pending sections being 0 to indicate there is not a failure.
Sendgrid Confirmation
If document scans are deposited to an internal email inbox, ASR Solutions can check the SendGrid activity feed for that email to confirm that delivery was successful. Successful sends using this method show as follows:
Please note that if the client integration is not using the enhanced messaging and document methods yet, this option may not be available for a confirmation step, as not all users are taking advantage of SendGrid yet.
Imaging Folders
If scans are being deposited to an imaging folder on the client server, then confirmation of successful scans can be validated by navigating to the imaging folder in question. ASR does not have a way to determine if scans are retrieved from the staging folder, as that is up to the Imaging Provider to confirm.