ASR Solutions, LLC is a privately owned small business working directly in the Transportation Industry.
ASR employees have worked with logistics, freight trucking oil field, and crude sectors. ASR Solutions, LLC offers a unique perspective for systems used within these sectors, as well as provide detailed back-end industry knowledge to assist in implementation, retraining, executive guidance, and third-party solutions or integration.
Contact Methods
Our clients can contact ASR Solutions, LLC. for support needs so that one of our staff members can investigate your concern or project request.
Ticketing System
- Support@asr-solutions.com
This email facilitates a ticket that allows tracking of the issue, assignment to the correct department, and escalation of your need.
- https://support.asr-solutions.com/support/home (Customer Portal and Knowledge Base)
The customer portal allows for submission, updating and tracking of open and historical tickets. The Knowledge Base houses support documents, videos, and training materials. We encourage you to check back often as it is being built out continuously.
Phone System
For items that may be of higher urgency in support nature, you may dial (888) 427-7835.
We encourage you to connect directly with the team that will best assist you with your needs.
BUSINESS HOURS
Defined as Monday – Friday from 8:00 AM ET to 5:00 PM ET. (2 Hour Maximum Response Time).
This excludes the following US Holidays: New Year’s Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day.
To speak with a specific team member, you can say the name of the person you are trying to reach at any time. You may also press 1 to leave a voicemail for our Support line, and a ticket will be generated in our system for an Agent to reach back out to you.
AFTER HOURS
All hours outside of Business Hours are defined as After Hours (4 Hour Maximum Response Time).
This includes evenings, nights, weekends, and the major holidays listed.
- For Mobile Applications and Telematics support, items such as Eleos, Geotab please press 1.
- For Professional Services or TMW Support, please press 2.
- To leave a message for the on-call team, please press 3.
Depending upon the root cause and complexity of the issue, the time to resolve the issue may take longer than the time to respond to your support ticket. During business hours there will be personnel available via the support phone line (though an immediate connection is not always guaranteed). During off hours, a voice message can be left on the support line and will be delivered to the technician on call. At all times, email to the support inbox will be forwarded to the team and technician on call.